The Lumery: Experience designer

The work

• Utilise research and human-centred design methodologies to reimagine services, customer journeys, and products.

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• Conducting primary research, and collaborated with analytical teams to gather/interpret quantitative data. Leading to the identification of user needs, desires, and pain points for designing high-value opportunities across the customer experience.

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• Co-facilitated workshops with clients to iterate on design research through co-design.

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• Engaged with brands in diverse sectors such as employment and recruitment, accounting and business solutions, aviation and travel, energy, insurance, pharmaceuticals, retail, and media broadcasting.

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•  Research global leading practices and trends, distilling them into actionable recommendations.

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• Conducted on-site experiments with design feature improvements to gather valuable insights, enabling iterative feedback on the design and facilitating continuous improvement.

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• Work within agile project management frameworks to achieve set outcomes within expected timeframes, minimising project risks through an iterative design approach.

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• Develop stakeholder management skills, effectively communicating with clients to ensure a collaborative decision-making process.